Easy Rest Pillows Quality Policy Statement

Quality Policy Statement

Easy Rest Pillows Pty Ltd is committed to delivering products and services that consistently meet customer, applicable statutory, regulatory, contractual and other applicable requirements while continually improving customer satisfaction through the effective implementation of our Quality Management System (QMS).

Our QMS conforms to the requirements of ISO 9001 and supports our business objectives, strategic context, and commitment to quality. We promote customer focus, risk-based thinking, effective processes, informed decision-making, and continual improvement throughout the organisation.

We establish measurable quality objectives, monitor performance, conduct internal audits, and undertake regular management reviews to ensure the continuing suitability, adequacy and effectiveness of the Quality Management System.

We value customer feedback and are committed to addressing complaints, nonconformities, and improvement opportunities through effective corrective actions and process improvements.

Quality is the responsibility of all employees and persons working on behalf of Easy Rest Pillows Pty Ltd. Everyone is expected to understand and comply with QMS requirements and contribute to a culture of quality, customer focus, and continual improvement.

This Quality Policy provides the framework for establishing and reviewing quality objectives, is communicated throughout the organisation, maintained as documented information, and regularly reviewed to ensure its continuing suitability and alignment with company objectives.