To all our valued customers, suppliers and visitors,
Like all businesses we’re trying to navigate the situation as it changes daily but we would like you to know that we are open and processing orders as usual for you. We’re doing everything we can to keep our team and community safe. In keeping with that sentiment we have introduced some new measures as set out below for deliveries and order pickups effective from 23/3/2020.
Coronavirus Notice – Customer Pick Up, Delivery and Drop Off Update
At Easy Rest Pillows, the health and wellbeing of our suppliers, customers and team members is our highest priority. We have introduced new measures within our office, factory and warehouse based on the advice from Australian Government about minimising the spread of COVID-19 – Social distancing. We continue to monitor the developing situation around the spread of coronavirus COVID-19, and in addition to measures already implemented, we will now be taking further action to help protect customers and staff.
When entering Easy Rest Factory and Office, we are temperature checking all staff, visitors and customers. We are asking visitors and customers if they are showing symptoms or have travelled overseas within 14 days to not visit our factory and office, and for all other visitors/customers to keep a distance of at least 1.5 metres from people, and continue to practice good hygiene. This includes washing hands often with soap and water, using a tissue and covering the mouth when coughing or sneezing and avoiding close contact with others, such as touching.
Local Order Pick Up or Drop Off (either customer and/or courier)
To minimise the risk of contracting or spreading coronavirus all orders for pick up must be paid in advance via credit card over the phone or direct deposit. No cash or cheques will be handled during the pickup. All pick-ups require 24 hour notice and allocated time slots will be provided (8.30am to 10am, 10.30am to 12noon or 1pm to 2.30pm). Customer orders with invoice attached will be placed in allocated area near Door 2 area within assigned time slot. Easy Rest Staff will be available for help but will maintain a minimum safe distance of 1.5m when loading. Signature for collection will no longer be required and Easy Rest Staff will ask and record the customer’s name and sign on their behalf.
All small parcels drop off will take place at Door 2. Easy Rest Staff will be available for unloading but will maintain a minimum safe distance of 1.5m when unloading. When signing dockets or run sheet, the courier driver shall not come within 1.5m. Easy Rest staff will not be required to sign for packages by touching the 3rd party scanner but can be signed by the courier driver on behalf of Easy Rest Staff.
For Local Domestic Delivery
When arriving at the customer premises Easy Rest drivers will ask the customer if they are showing any Covid-19 symptoms. If so, the customer needs to be isolated, and the load will only be unloaded into safe area with no others around. If not, Easy Rest Driver will again ask customer to keep a distance of at least 1.5 metres, and unload the goods. Signature for delivery will no longer be required and Easy Rest driver will ask and record the customer’s name and sign on their behalf.
For large and/or palletised delivery and pick up
The truck driver shall stay inside their vehicle until they have been loaded/unloaded (except Foam delivery).
The drivers shall not come within 1.5 metre when loading and unloading and/or signing dockets/run sheets. Easy Rest staff will maintain a safe distance of 1.5 metres at all time.
Easy Rest staff will not be required to sign for packages by touching the 3rd party scanner that can be signed by the courier driver on behalf of Easy Rest Staff.
All receiving’s are subject to final check. Final check will take place after the driver/courier has left, to minimise the risk of contraction. If there is any discrepancy compared to packing list or purchase order Easy Rest will contact the supplier immediately.
Drivers are not allowed to enter the Building in any circumstances unless through front Reception and accompanied by Easy Rest personnel. They shall follow the pedestrian walkways and maintain a minimum safe distance of 1.5 metres and practice good hygiene within the Easy Rest site.
Thank you to all of our community for your understanding and support and please contact our Customer Service Team if you have any questions