Privacy Policy
Easy Rest Pillows Pty Ltd (ACN 005 118 552) ("Easy Rest", "we", "our" or "us") respects your privacy and is committed to protecting the personal information we collect and hold.
This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you visit our website, purchase our products, or otherwise interact with us.
We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
What Personal Information We Collect
Depending on how you interact with us, we may collect personal information including:
- Your name
- Postal and delivery addresses
- Billing address
- Telephone number
- Email address
- Payment information (processed securely through our payment providers)
- Purchase and order history
- Customer service enquiries and correspondence
- Product reviews or feedback you provide
- Marketing preferences
- Account login information (where applicable)
- Device, browser and website usage information
We generally collect personal information directly from you.
Information Collected Automatically
When you visit our website, we may automatically collect information including:
- IP address
- Browser type and version
- Device information
- Operating system
- Website pages visited
- Date and time of visits
- Referring websites
- Search terms used on our website
- Cookies and similar technologies
This information helps us improve our website, understand customer preferences and maintain website security.
Cookies
Our website uses cookies and similar technologies to improve your browsing experience.
Cookies may be used to:
- remember your preferences;
- keep items in your shopping cart;
- maintain your login session;
- analyse website traffic;
- improve website performance; and
- support marketing and advertising activities.
You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect some website functionality.
Why We Collect Your Information
We collect and use your personal information to:
- process and deliver orders;
- provide customer support;
- manage your account;
- communicate about your orders;
- improve our products and services;
- personalise your shopping experience;
- detect fraud and protect our business;
- comply with legal obligations; and
- send marketing communications where permitted by law or where you have consented.
You may opt out of marketing emails at any time by using the unsubscribe link included in our emails or by contacting us.
Disclosure of Personal Information
We may disclose your personal information to trusted third parties that assist us in operating our business, including:
- payment service providers;
- delivery and freight companies;
- IT service providers;
- website hosting providers;
- customer support providers;
- marketing and email service providers;
- professional advisers;
- government agencies and regulators where required by law.
We do not sell your personal information to third parties.
Overseas Disclosure
Some of our service providers may store or process personal information outside Australia.
Where this occurs, we take reasonable steps to ensure your personal information receives appropriate protection consistent with Australian privacy laws.
Security of Personal Information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.
These measures include physical, electronic and administrative safeguards appropriate to the nature of the information we hold.
While we take reasonable precautions, no method of internet transmission or electronic storage is completely secure.
Accessing or Correcting Your Information
You may request access to the personal information we hold about you or request that inaccurate information be corrected.
Requests should be made using the contact details below. We will respond within a reasonable period, subject to any legal exceptions.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy or as required by law.
When information is no longer required, we take reasonable steps to securely destroy or de-identify it.
Data Breaches
If we become aware of a data breach involving personal information, we will investigate promptly and take appropriate action.
Where required under the Privacy Act 1988 (Cth), we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches scheme.
Children's Privacy
Our products are intended for purchase by adults.
We do not knowingly collect personal information directly from children without appropriate parental or guardian involvement.
Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The current version will always be published on our website and will include the effective date shown at the top of this document.
Contact Us
If you have any questions, concerns or complaints about this Privacy Policy or our handling of personal information, please contact us:
Easy Rest Pillows Pty Ltd
ACN 005 118 552
Email: info@easyrest.com.au
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
