RETURNS & EXCHANGES

Change of Mind Returns

For hygiene reasons, Easy Rest cannot accept returns, exchanges or refunds for change of mind or incorrect purchases where the product has been opened, used, or the packaging has been opened, damaged or altered in any way.

Easy Rest also reserves the right to refuse returns for products that have been custom made, specially ordered, or are otherwise unable to be resold.

If the product is unopened, unused, in its original condition and packaging, and suitable for resale, it may be returned at the customer's expense, subject to approval by our Customer Service team.

To request a return authorisation, please contact our Customer Service team before returning any goods.

Please note: This Change of Mind Returns Policy does not affect your rights under the Australian Consumer Law where goods are faulty, unsafe, or fail to meet the consumer guarantees.

Approved Returns

Once your return request has been approved, you will be issued with a Return Authorisation (RA) number.

Approved items must be returned within 14 business days from the date the RA number is issued.

Upon receipt, all returned goods will be inspected. If the returned product is found to have been opened, used, damaged, or is otherwise not in a resalable condition, Easy Rest reserves the right to decline the return where the request relates to a change of mind or incorrect purchase.

How to Request a Return, Exchange or Refund

If you believe your Easy Rest product is faulty, or you wish to request a return in accordance with this policy, please contact our Customer Service team:

Email: info@easyrest.com.au

Phone: (03) 9792 2300

Please provide the following information:

• Customer name
• Order ID (located on your order confirmation email)
• Product description (located on your order confirmation email)

Consumer Guarantees for Faulty Goods

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

If you believe your product is faulty, you may be entitled to a repair, replacement or refund under the Australian Consumer Law. These rights apply independently of any manufacturer's warranty and cannot be excluded.

Your rights must be exercised within a reasonable period, taking into account the nature of the goods, their intended use, and the length of time the goods could reasonably be expected to remain free from defects.

If you believe your product is faulty, please contact our Customer Service team on (03) 9792 2300.

You may be asked to return the product for assessment. Where required, an RA number will be issued and must accompany the returned product.

Where appropriate, Easy Rest may provide a Reply Paid address or another prepaid return method. If a product is confirmed to be faulty under the Australian Consumer Law or this warranty, Easy Rest will reimburse reasonable return postage costs where applicable.

Products that have been damaged through misuse, abuse, accidental damage, improper care, unauthorised modification, or failure to follow the care instructions are not covered by the Australian Consumer Law or the manufacturer's warranty.

Easy Rest Manufacturer's Warranty

In addition to your rights under the Australian Consumer Law, selected Easy Rest products are covered by a 1-Year Manufacturer's Warranty against defects in materials and workmanship.

This warranty applies for 12 months from the original date of purchase and does not cover damage resulting from misuse, abuse, accidental damage, or failure to follow the product care instructions.

Making a Warranty Claim

To make a warranty claim, you must notify Easy Rest during the warranty period by:

Email: info@easyrest.com.au

Post:
Easy Rest Pillows
27 Bam Wine Court
Dandenong South VIC 3175

Please provide:

• Proof of purchase
• Details of the fault
• The defective product if requested

If, after assessment, Easy Rest determines that the product is defective due to faulty materials or workmanship, we will, at your option and in accordance with the Australian Consumer Law, repair, replace or refund the defective product at no cost to you.

Australian Consumer Law Notice

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.

To the extent permitted by law, and subject to your statutory rights under the Competition and Consumer Act 2010 (Cth) and any equivalent State or Territory legislation, Easy Rest will not be liable for any indirect, incidental, special or consequential loss or damage arising from the use of its products, except where such liability cannot lawfully be excluded.