Frequently Asked Questions
Q: Does Easy Rest Pillows sell to the general public?
A: Yes, Easy Rest now sells to the general public at retail prices.
Q: Do I need an online account:
A: If you are a wholesale customer you will need to create an online account with Easy Rest Pillows to be able to purchase through our website. Even if you already hold an account with us but would now like to order online instead of over the phone you will need to apply for the online access via the website.
If you are a retail customer you can check out online as a guest or create yourself an online account. By creating an account you can:
- Check out of the online store faster
- See your past orders
- Change account/ personal details
- Check the status of your order
Q: How do I register for an online account?
A: For both retail and wholesale customers please go to the “Login/sign up” section on our home page. Follow the prompts to create your own online account and password.
Q: Is my personal data safe if I create an online account?
A: Yes, please refer to the Easy Rest Privacy Policy for more informaiton.
Q: What happens if I forget my password?
A: Easy Rest Pillows doesn’t have access to your password. If you do forget it you can reset it through our website by going to the log in section and clicking on “forgotten my password”. You will be emailed a temporary password to log in and reset your own password.
Q: How do I know my online order has been successfully received?
A: You will receive an email confirming your order has been received. If you don’t receive a confirmation email please contact our customer service team on 03 9792 2300 between 8am and 4.00pm AEST.
Q: What is HealthGuard®?
A: Millions of people suffer from allergies, asthma, skin complaints and other respiratory diseases. Medical research has shown that dust mites are a major cause of these complaints. HealthGuard® is a new generation of anti-dust mite, anti-bacterial and hypoallergenic treatment. The treatment works in two ways; a constant repellent forcing mites to move away from the treated areas and also by inhibiting the growth of natural food sources such as yeast, mould and bacteria. Easy Rest Pillows are a licenced applicator of HealthGuard®.
Q: Are your feather and down products ethically sourced?
A: Yes, our feather and down products are ethically sourced as a by-product of the food industry. Our Feather products are also certified by the Responsible Down Standard (RDS), a globally recognised program for manufacturers developed in cooperation with animal welfare groups and the down industry. We follow this up with our suppliers annually and ensure the certificate is always update to date.
